Dispatchers provide services to both carriers and broker firms, and can offer a variety of advantages to both. They can increase the amount of freight that carriers can haul, provide customer service, and assist with compliance-related admin. Some truck dispatchers also serve as factoring agents, generating invoices for carriers. In addition, freight brokers can fill trucks for carriers. While both services can be beneficial, owner-carriers need to understand the differences between them.
Those who want to work as a truck dispatcher or freight broker should first complete a training course and internship. These courses are relatively inexpensive and can be supplemented with practical experience. Most employers require two years of experience in the field before they hire a freight broker or dispatcher. Once they have completed their training, a new freight broker or dispatcher must find a local trucking company that they prefer and submit a resume.
A truck dispatcher is an important part of the trucking industry because they ensure that loads are picked up and delivered safely. Their job requires excellent communication and organization skills. Some truck dispatchers work from home, while others work in an office. In both cases, dispatchers coordinate the shipment of goods and keep drivers on track.
While truck dispatchers and brokers often work closely together, there are differences between them. A freight broker can build a relationship with a carrier and help the business negotiate better rates and terms. Freight brokers can also provide insurance to protect the carrier.